Terms of Service

Last updated: 10 October 2026

These terms apply when you buy from Ecochicks Poultry Limited ("Ecochicks", "we", "us") through this website, ecochickspoultry.com, on WhatsApp, by phone, at our shop, or through our pages on social media such as Facebook, Instagram, YouTube and TikTok. By placing an order you agree to these terms.

Who we are

Ecochicks Poultry Limited
Wakulima House, KPCU 1st Floor, Haile Selassie Avenue, Nairobi, Kenya
Phone / WhatsApp: 0727 087 285
Email: info@ecochickspoultry.com

Where we sell

We sell and deliver within Kenya only. We do not accept orders for delivery outside Kenya.

Products and prices

• Prices are in Kenya Shillings (KSh) and include VAT where it applies.
• We try to keep every price, photo and description accurate. Photos and videos can show a product from its best angle, and small details such as colour or accessories can differ slightly between batches. If anything matters to you, ask us on WhatsApp before you order.
• Prices and stock can change without notice. The price that applies is the one confirmed to you when you order. If we made an obvious pricing mistake, we will tell you before delivery and you can cancel for a full refund.

Ordering

You can order on this website, through a cart link we send you, on WhatsApp, by phone or in our shop. Your order is accepted when we confirm it to you, by message or receipt. We may decline an order, for example if a product is out of stock or a delivery address cannot be reached; if you have paid, we refund you in full.

Payment

• We accept M-PESA and other methods shown at checkout. Online payments are processed by our payment providers; we never see or store your M-PESA PIN or card details.
• Pay on Delivery: where a product shows Pay on Delivery, you pay a small commitment amount to confirm the order and the balance when the item reaches you. The amounts are shown before you pay. If you refuse a delivery that matches your order without a valid reason, the commitment amount may be kept to cover delivery costs.
• Larger orders may need a bigger deposit or full payment before dispatch. We will tell you before you pay.

Delivery

• We deliver countrywide through couriers, parcel services and riders, or you can collect from our shop in Nairobi.
• Delivery times we give are estimates. We will keep you updated, but we are not responsible for delays caused by couriers, weather or events outside our control.
• Please check your item when it arrives and tell us within 24 hours about anything damaged or missing, with photos where possible.

Returns and warranty

Returns are covered by our Return Policy: in short, returns within 3 days of purchase for unused items in their original packaging, and a 6-month warranty on our incubators against manufacturing defects. Warranty does not cover damage from misuse, power surges, neglect or unauthorised repairs.

Using our products

Follow the instructions and setup videos we provide. Hatch results depend on egg quality, fertility, storage and power supply, so we cannot guarantee a particular hatch rate. Live birds and day-old chicks are sold healthy on the day they leave us; care after delivery is the buyer's responsibility.

Our content and social media

The photos, videos, text and logos on this website and on our social media pages belong to Ecochicks or are used with permission. You may share our posts using the share buttons of each platform, but you may not copy, re-upload or re-sell our content, or present it as your own, without our written permission. We post our own product videos to our official accounts, sometimes using automated tools; our official phone number on all of them is 0727 087 285.

Liability

Nothing in these terms limits your rights under Kenyan consumer law. Apart from those rights, our responsibility for any order is limited to repairing, replacing or refunding the product concerned, and we are not liable for indirect losses such as lost income or lost birds.

Privacy

How we handle your personal information is explained in our Privacy Policy.

Law and disputes

These terms are governed by the laws of Kenya. If something goes wrong, please contact us first and we will try to fix it quickly. Any dispute that cannot be settled between us will be handled by the courts of Kenya.

Changes to these terms

We may update these terms from time to time. The latest version is always on this page, with the date it was last updated at the top. The terms that apply to an order are the ones on this page when you placed it.